How do I return or exchange any item puchased from HEROIC Racing Apparel?Returns & ExchangesOur return policy is pretty straightforward: any product, any time, any reason. At HEROIC, we assume our customers are intelligent and trustworthy. If we extend our trust to you, we know that you will in return treat us fairly.
Could you technically return your HEROIC product after wearing them for many months? No. We expect that if you want to return your product, you have a good reason, and we'll leave it to you. It's non-consensus, but like Bruce Dunlevie once said, we'll put the gun in your hand. Size issues.. No problems... We will get the right size right to your door. No questions.
Exemption: If your purchase has been damaged in any way. Just send us a picture of the product if you have any question and we will be fair with you. We want your continued business. Just ask. We're a different kind of racing apparel company. We admire companies like Nordstrom's, Trader Joe's, Patagonia, Starbucks, REI, and JetBlue for having great customer service, and we aim to do the same.
How to Make a ReturnWe ship exclusively via USPS and UPS. HEROIC does not cover the cost of shipping for exchanging or returning products back to HEROIC or Forma USA. HEROIC will not pay for the second shipment out to international customers who need to do size or style exchanges. We invoice the customer for the shipping and quickly get the product to your door. Please take the following steps to send your purchased product back to us to exchange for a new size, style, or for a credit to your card.
90 Lakeville Rd Ste G New Hyde Park, NY 11040 if you are instructed to return the item to Forma; Forma Boots USA Frontier Distribution 7360 Eastgate Road Suit 115 Henderson, NV 89011 Thanks for all of your support, The HEROIC Racing Apparel Team |