How do I return or exchange any item puchased from HEROIC Racing Apparel?
Returns & Exchanges
Our return policy is pretty straightforward: any product, any time, any reason. At HEROIC, we assume our customers are intelligent and trustworthy. If we extend our trust to you, we know that you will in return treat us fairly.
Could you technically return your HEROIC product after wearing them for many months? No. We expect that if you want to return your product, you have a good reason, and we'll leave it to you. It's non-consensus, but like Bruce Dunlevie once said, we'll put the gun in your hand. Size issues.. No problems... We will get the right size right to your door. No questions.
Exemption: If your purchase has been damaged in any way. Just send us a picture of the product if you have any question and we will be fair with you. We want your continued business. Just ask.
We're a different kind of racing apparel company. We admire companies like Nordstrom's, Trader Joe's, Patagonia, Starbucks, REI, and JetBlue for having great customer service, and we aim to do the same.
How to Make a Return
We ship exclusively via FedEx and HEROIC covers the cost of exchanging or returning products back to our HQ for all domestic customers. Unfortunately, due to international customs and documentation requirements, no parcel carrier (DHL, UPS, or FedEx) offers us the capability for us to provide prepaid return labels to our international customers. HEROIC will not pay for the second shipment out to international customers who need to do size or style exchanges.
Please take the following steps to send your purchased product back to us to exchange for a new size, style, or for a credit to your card.
Thanks for all of your support,
The HEROIC Racing Apparel Team
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